Migration Guide · Product Intelligence
A practical playbook for product teams moving from Pendo to PYRAMYD, where your own feedback sits next to the market and your competitors. NPS and account port, the in-app guide decision, prioritization inputs, and the timeline.
Why teams move
Pendo measures what users do inside your product. It cannot see what your competitors just shipped, where the category is heading, or what buyers say about rival features in public reviews. PYRAMYD adds that outside-in view so PMs prioritize with both halves · not just the half they can instrument.
What you get
| Part of the job | In PYRAMYD |
|---|---|
| Feedback substrate | Your Pendo NPS and poll responses and accounts, matched to the companies already in the graph, next to what the market says about the same products |
| Prioritization signal | Your own feedback PLUS competitor signals, public reviews, and category data from the graph; usage analytics stay in your analytics tool |
| Competitive context | Same graph · Products › Gaps › Competitors shows the features where rivals score above you, computed from your battlecards |
| Customer voice analysis | Your feedback PLUS the public reviews of the products in your category (2.4M+ reviews in the graph) — find pain themes you don't see in your own funnel |
| Feature Market Fit measurement | Feature coverage and review evidence across your category, with your own customer feedback beside it. Keep usage analytics in your analytics tool for now |
| In-app guides + walkthroughs | Not offered · keep an in-app guide tool and use PYRAMYD for the intelligence + roadmap layer |
| Annual contract value | Published per-seat prices: Starter is Workspace plus one hub you choose; Growth and Enterprise add all four hubs, with live prices on the pricing page |
The timeline
Assumes an existing Pendo deployment with the standard feedback + NPS + segment surface, a typical Salesforce + warehouse footprint, and a 3-6 person PM + CS team.
Week 1 · Discovery
Week 2 · Feedback + signal port
Week 3 · First parallel review cycle
Week 4 · Cutover + Pendo sunset
Migration FAQ
No. Bring in your Pendo NPS responses and accounts through the Pendo connector. Accounts are matched to the companies already in the graph, so feedback sits next to what the market says about the same products. The Pendo Feedback inbox is not part of the sync and nothing links feedback to roles or categories by itself, so export the inbox from Pendo before you cancel.
PYRAMYD is not an in-app guide platform. Keep a dedicated in-app guide tool — Pendo Adopt, Userpilot, Appcues — and use PYRAMYD for the intelligence + prioritization + roadmap layer. Compare the cost of that split with keeping Pendo at the tier you need for guides.
Pendo prioritizes from in-product usage and internal feedback. PYRAMYD adds the outside-in view from the graph: which competitors have the feature, what their public reviews say, and how many of your customers ask for it (Products › Gaps). Refresh a tracked competitor's signals on demand when you need the latest. PMs see the outside-in signal next to their own feedback instead of switching tools to assemble it.
Warehouse connectors (Snowflake, BigQuery, Databricks, and others) bring in the list of your databases, tables, and views so your team can see what exists. Your rows stay in the warehouse, and nothing is written back.
At the market level. PYRAMYD ships feature coverage, gaps, and review analysis by category in the Products hub. If you also need session-level analytics (clickstreams, funnels, retention curves on individual user IDs), keep a dedicated product-analytics tool — Mixpanel, Amplitude, or PostHog are the common pairings.
Track three things from day one — evidence per prioritization decision, how often the plan changes mid-quarter, and how long planning takes — and compare them at day 60 and day 90.
It does not have to. The PM hours saved on gathering inputs can go into deeper discovery, better cross-functional readouts, and the strategic-product work that gets crowded out today by triage and stack-ranking firefights.
Book the 30-minute migration call. We'll review your Pendo deployment, scope the feedback + NPS port, confirm which CRM and help desk connectors you need, and set the cutover date.